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Services
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Point of Sales (POS)
( Restaurant , Retail ,etc.)
Sell, Repair, Upgrade
Security Surveillance
Web Services
E-Commerce
Computer Services
Networking Support
Data Recovery
Database Design
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Open: Mon. ~ Fri.
(9:30am - 5:30pm)
Closed: Sat., Sun. & Holiday
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Point of Sale Services
Service Line: 604-2781181
Our focus is to work with customers as long term business partners
providing Point of Sale solutions, Surveillance, EAS system integration and
support. By working
as part of a customer’s store operations team, we can help ensure maximum
system performance in the most cost effective manner.
Software Support and Hardware Maintenance
The key to any successful business is the foundation that you are built
on.. At POS@Touch Service we recognize that our customers are the reason we have
successfully become Canada’s premier Point of Sale and service company.
POS@Touch
is dedicated to providing complete customer service in a proactive and timely
manner.
Customer Service Management System
Typically, a customer will call POS@Touch’s Central Response Center with a
service requirement. The Customer Service Representative will bring the site
information up on the screen (accessed through the store number, phone number,
address or postal code), confirm the correct site location, get as much detail
on the trouble as possible, and issue a Work Order Number to the caller. This
Work Order Number allows you to quickly obtain updates on the progress of the
service call.
POS@Touch classifies service calls according to their urgency
Call Classification
| TYPE OF CALL |
SYSTEM SEVERITY |
ACTION REQUIRED |
| “A Call” |
System Down |
Rush - Special trip Required |
| “B Call” |
Part malfunctioning but system still operable |
trip required |
| “C Call” |
Minor problem, preventative maintenance work or special appointment |
When in vicinity of site or pre-scheduled visit |
NOTE: Specifics of call classifications are determined at
the time of call placement to POS@Touch. Advance understanding of your call
requirements will assist in providing the most efficient call classification
for each of POS@Touch customers.
Network Service
On-Site Service
Data Recovery
Web Development
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Cash Register , pos , POS, point of sale , Software , Hardware , Restaunrant , Pizza, Quick Service , Fast Foods ,
Nightclubs , Table Service , Fast Service , caff , Touch screen ,
Windows CE, Pocket PC, PDA , USA , New York, Los Angeles , Chicago , Houston , Phoenix , San Diego, Dallas, San Francisco , Boston , Washington , California , New Jersey ,
Canada , BC, Toronto, Vancouver, Montreal, Calgary, Edmonton , surrey , langley , West Vancouver , Squamish , COQUITLAM , NEW WESTMINSTER , Ottawa , Richmond , Burnaby , US , English , Chinese , Japanese , Korean , French ,
Apparel or Footwear , Bar , night club , Convenience store , Liquor , wine store , Hospitality (resort, spa, hotel, etc.) ,
Institutional (education, government, etc.) , quick serve (fast food, cafe, coffee shop) , full service , fine dining , Supermarket , grocery ,
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